Terrible service, very slow postage. They will promise a fast delivery but it will not happen. They just want your money, they do not care what happens to your package
Approximate cost: $186
On Friday 4th August 2023 I purchased an Apple iMac M1 A2439 4.5K Retina 24" LCD Screen Glass Assembly 2021 Pink from LCD4Laptop for $386.41 GBP ($775.96 AUD) but it came on Tuesday 8th August 2023 but I had been in the Gold Coast for a week from Tuesday 8th August 2023 until Tuesday 15th August 2023 and this afternoon I just found out that I just received the screen, which had been cracked on the top and on the side.
I have had several parcels delivered to Pyrmont throughout our lockdowns during the pandemic, and they’ve all been delivered quickly and painlessly. I had to ring a couple of times to find out if the delivery window could be narrowed, and the staff have all been courteous and friendly and let me know within a two hours window when the parcels would arrive, and they arrived within the specified window. It’s wonderful to speak to an actual person, in Australia. With all of the terrible reviews (mainly in EU and US, I think), I had to leave a positive review because of the great service I have received. Keep up the good work!
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Thanks.
Approximate cost: $08
We HAD dealings with DHL recently when we used them for some deliveries for our business. I don't know WHAT their drivers do, but three out of the seven packages we sent are now going through insurance claims because our products were destroyed in transit.
I will definitely not use them to send my packages through this company, sorry for your loss,,
I have arranged to have parcels delivered by these guys and have been disappointed. Once I had an e-reader delivered which was meant to be signed for only to here it thrown onto the verandah.
Use DHL express a couple of times for personal and business purposes.. Overall service is average - I sent a parcel overseas once and was very disappointed to hear that the recepient had to pay customs fees (while DHL should usually take care of it..)
Approximate cost: $250
You know what I read all the reviews like I've commented from otherwesites and vlat2's review also.
There were 2 of us at home, received a parcel from USPS, Parcel plus from Australia between 12 and 3. I've been refreshing my tracking information ever since 9 am in the morning.
It's amazing to find out that 'delivery has been attempted: RECIPEIENT NOT HOME'.
I was furious so I called the DHL AUs. they call the driver and tells me that he 'knocked'. Interestingly enough you can't knock on our door until we let him in after he buzzes.
We were in the living room in the time he allegedly have 'knocked'. I would NEVER use DHL services EVER again.
Approximate cost: $TOO MUCH for the service you get or the lack of
Hi Toostronk, unfortunately, it appears as though incompetence and dishonesty is rife within certain businesses. After paying extra for so called ‘tracking’, we too have been let down on several occasions. Clearly a very disappointing experience for you (and many others) but we thank you for the ‘heads-up’ and (until further notice) will add them our family’s personal listing of ‘Businesses to Avoid.’ Thanks, Reeces
Sounds like Swft and Shift was based on these guys. Definitely to be avoided!
Oh my goodness, that is absolutely disgusting! Where is the common sense? DHL clearly has a problem with honesty and business intergrity, I feel bad that you had such a bad experience. I am glad that you put it on womo though, because it tells me and others to avoid using DHL for anything, especially if you prefer things done correctly.
Slow service, item lost despite tracking facility, slow to call back on feedback - disappointing
Approximate cost: $35
I've been reading bad bad things about DHL Express Australia, from other websites also. I've got a parcel coming. I hope mine comes with no problem. Fingers crossed. Will be doing a review afterwards.
Hi Valt2, given our experience (with other businesses) we believe that certain companies advertise ‘tracking’ as an added incentive and little else. This is very disappointing and equates to little more than false advertising. We are curious nevertheless as to how DHL justified the ‘loss’ to you personally. Thanks for the review. Reeces
