I produce and edit a television series for local community network Channel 31. I was working on an episode when my hard drive, containing an entire series (six months) worth of work crashed and wouldn't restart - a week away from a major deadline to submit half a season's worth of shows to the network.
We emailed Craig at about 7pm that night, which was a Friday, and he called us back right away. Craig let us come round and drop the hard drive off to him and he went to work that night - running a preliminary scan to see if he could retrieve any of my data.
Woke up the next morning with an email from Craig saying that the preliminary scan concluded that he could retrieve a lot of the data - we told him to go ahead and the hard drive was ready for pick-up the next afternoon.
Got the hard drive back and most of my data had been retrieved. I lost a handful of files, but nothing that was incredibly important or crucial, luckily.
Data Retriever is a fantastic business. Fast, efficient, professional, reliable and extremely good value for the type of job.
Thanks to Craig, our series is now going to air - I've learnt another valuable lesson in BACKING UP, if it wasn't for Craig, we would have had to cancel our show and would have lost half a year's worth of work.
Life saver.

Approximate cost: $1,000

Twice I have had my business hard drive fail and each time Data Retriever has lived up to its name and managed to retrieve 99% of the data and files. The service and attention to detail really were 5 star and I am completely satisfied that all my data has been kept confidential and well safeguarded.
I recommend them highly and Craig is very easy to deal with and has excellent understanding of business as well as being an expert in IT. Service is extremely quick and they met all my special requests with a smile.

Approximate cost: $700

Recovery of a business laptop hard drive. Craig was extremely helpful and professional and got all critical data.

I Accidentally, stupidly, wiped all my travel photos off an SD card whilst holidaying overseas .. Devastated!
Was able to mail the card from spain, direct to These guys in Melbourne , who were then able to recover the photos onto a new card & even send the new card on for me to my home address in AUstralia so it was there when I returned !
Thanks guys! Such helpful efficient service for a great price ..even from overseas! :) really saved me !

My external hard drive was recovered with satisfactory results. The files were very valuable for me and Craig managed to get them back. Honestly, he attempted two times applying different strategies of recovery which I regard as a high level of professionalism and experience. I would recommend his service to everyone in trouble with similar matters.

I recently dropped my external hard drive from a kitchen bench onto floor tiles and it subsequently would not function. Upon the recommendation of my son, I sent the drive to Data Retriever.

Craig sent confirmation of receipt as soon as the drive was received and he informed me on the initial steps he would take to assess the problem. Over the next day or so, Craig kept me fully informed of his progress and his communication
and general status reports were absolutely first class.

Sadly, he subsequently reported that the drive had suffered severe head damage and because of the complexity of work required for the particular family of hard drive, he concluded that there was not a reasonable chance of success of recovering the data.

Despite not having a successful outcome, I was very impressed with the service and communication and honesty provided by Data Retriever. I was never given any unreasonable expectations by Craig and he said it the way it was. His professionalism was outstanding. It is a pity that such service is the exception rather than the rule these days.

I would not hesitate in using the services of Data Retriever in the future.

I would recommend Data Retriever to everyone!!! I contacted Craig about my hard drive which was not powering up and within a couple of days I had it back and working again! Excellent, professional and efficient service!

I recently had an external hard drive malfunction and I chose Craig to recover my files. The process was very efficient, Craig had my data back to me within a few days and kept me updated on how the recovery was going as he proceeded. I would have no hesitation going back to Craig if I ever need his services again and would recommend him to friends and family.

Craig's professionalism and effort were simply outstanding. He always ensured that i was up to date on all facets of the recovery as well as providing me all the information i needed to make an informed decision. I was amazed at the quality of service while still paying rates significantly lower than others in the industry. I would have no hesitation using Data Retriever again and would absolutely recommend to family and friends!

My wif'e's new Toshiba Laptop recently suffered an unexpected and catastrophic data loss which caused the loss of all her Thunderbird emails, address book, eBooks, PDF Files etc. When the computer had been turned off everything was fine but when it was turned on again the Windows 7 desktop had lost most of its icons and numerous other items. I took one look at it and my heart sank. As we had some data recovery software I set about trying to get the lost data back. Not only was this a complete waste of time but very risky, with the highly probable outcome of things being made even worse. But we were desperate because years of work had completely disappeared.
Realising that my efforts were futile I turned to the Internet to try and find someone who could help us. From experience, I knew that such services don't come cheap and even worse, there were so many rogues out there that our crisis could become a complete disaster. A desperate yet inspired search led us to Craig Veness at Data Retriever. The testimonials read rather well and genuine, and were from a wide-ranging catchment.
I rang Craig and described our predicament. His manner was very professional, pleasant and soothing which was an enormous boost to our shattered nerves. Craig advised us to shut down the computer to avoid any further problems and promised to collect the Laptop and take it away to his workshop to see what he could retrieve of the missing data.
The computer was away for a few days and Craig kept us informed of his progress. To our great relief he was able to recover a vast amount of data, perform a complete check of the computer to ensure that it was in good order, and return it to us.
He then spent almost an entire day with us working to ensure that we were entirely satisfied with the end result. Naturally, there was some data loss as we expected but we were over the moon with the miracle Craig had performed. His fee was exceptionally reasonable and his service was of the highest standard. And he is an honest man.
We've always done regular backups but, as the Laptop has only one hard drive, we could only backup to another partition on the same drive and I accept full responsibility for not having bought an external backup drive. So if you're not backing up your irreplaceable data on a regular basis to an external drive, please give the matter some very serious consideration.
However, if the worst does happen without any warning, ring Craig because if the data can be retrieved, he will get it back for you.
We can't thank Craig enough for his wonderful work.