Cox Auto

I do not trust Cox Auto.
I bought a relatively late model car in Queensland and required a roadworthy to register the car in Victoria. Cox are directly across from where I work, so it seemed logical to take it there. The car had just over 50,000 kms on the odometer, so I was not expecting any major problems. I had a call from Cox informing me that the lower control arm bushes required replacing and that the bushes could not be bought seperately. Both control arms would need replacing at a cost of over $1600. Also an engine mount was leaking, so another charge of over $450. A four wheel alignment would be needed - $ 180 and the brake fluid had excessive moisture content - I think around another $180 to flush and renew. I was very suspicious of all of this and took it to another mechanic to confirm my suspicions.
Result, the car in the opinion of the second mechanic is without fault. The lower control arm bushes in particular are actually perfectly serviceable and certainly do not require replacement.
So Cox fleeced me for $175 and told me that if I took it elsewhere for repair and brought it back to them they would charge me the same amount again to reinspect the car. I think that this is actually illegal also. I think there is meant to be a reduced fee to confirm that the repairs have been carried out, probvided that they are done within 7 days.
I really feel they actively deceived me.
I tempted to go to consumer affairs, but I don't think a civil order is worth it... I'd probably only get my $175 back.

Approximate cost: $2200

I found Cox Autos, South Melbourne, were very reliable, honest and acted in a professional manner, in explaining what was done, with my Mercedes service. They should be commended for their business acumen and prompt attention to detail. It was my first service with them and most definitely, won't be my last. Thankyou very much to all of the staff, for making me feel confident in your expertise and ultimately, a very happy customer. See you for my next service!! Kind Regards, Robyn.

Very professional service: kept good records of my previous services, communicated well via phone during the service, and returned the car clean and on time. Andrew in particular on this occasion was very good to deal with.

Communication, and doing what they say they do.

In this instance very positive expedient and resolved issue including paying attention to the small things. Overall very happy

In this instance communicated well and delivered a great and expedient service. Knowledge, experience of my vehicle

Friendly and efficient service. High level customer service from the office staff to the workshop staff.

Customer service. The cleaning of the car and the cold bottle of water at pick up is a nice touch.

Friendly knowledgeable staff who don't force you to have work done. They explain what needs to be done, why, and how much it will cost, so you can make your own informed decision.

What do you think Cox Auto Service Centre do really well?
Explain what needs to be done in "simple" terms

For someone in a fix Cox Autos were helpful and reliable.

assess problems, estimate realistic costs, plus their courtesy car was a very real help.

Very professional. Good people to deal with. Advised in advance of work required and the cost and, as far as I can tell, did what was required.

Nothing was too hard, service was outstanding, price was reasonable, definitely will be an ongoing customer.

Efficient, well priced, professional

What do you think Cox Auto Service Centre do really well?
Communicate exact information. Workmanship

Very accommodating as they fitted me in next day for a service. Everyone was very polite and professional. I appreciated Michael's style of communication and I feel confident the repairs done were necessary and well done. Also my came back extremely clean, so I didn't actual need the detail I was planning on organising.

Customer service and satisfaction

Whole process, making the booking, calling me with the not so pleasant news and

What do you think Cox Auto Service Centre do really well?

Personal service :).

Professional and Experienced

They have expertise with european cars They keep customers well informed They are punctual

ery professional and customer focused. Car cleaning is a nice touch.

What do you think Cox Auto Service Centre do really well?
Customer service

Good customer service, quick turnaround, and always kept me updated.

What do you think Cox Auto Service Centre do really well?
Daily updates

While my car was going in for its very first service, so nothing was likely to be wrong, the service was friendly, swift and thorough from even the first phone call to book in

A smile was welcome from the reception, service was prompt, requests listened to

Friendly, prompt, thorough. Fair price.
What do you think Cox Auto Service Centre do really well?
Booking, following up. General communication.

Ashley is passionate about service and customer follow up.

What do you think Cox Auto Service Centre do really well?

Explanation of required works and technical knowledge.

Car was accepted on the day the service was technically not open, it was fixed promptly, staff was polite and knowledgeable. Issues were explained.

First time experience was great, keep it up.

I already recommend Cox Auto. Very professional, trustworthy and do a great job. Not the cheapest but you have the comfort of knowing the service is going to be done properly.

I like the friendly professional atmosphere. I like that Ashley is actively involved on a day-to-day basis.

How quickly I was able to book in my car. The nice touches like a clean car and bottled water on return. Andrew was great at getting back to me with some additional attention my car needed.

Fast, friendly, well understood the purpose of my visit, seemed efficient (got a lot done in the available time) - nice to drive out with a clean car to boot!

What would you say to other people about your experience?

I would say best quality service, really looking after costumers

What do you think Cox Auto Service Centre do really well?

Look after their costumers

What would you say to other people about your experience?

Reliable, attentive and keep you informed.

What do you think Cox Auto Service Centre do really well?

Keep you updated and informed.

What would you say to other people about your experience?

Price competitive with basic services but extras can be more expensive than the Mecedes Benze dealers

What do you think Cox Auto Service Centre do really well?

Provides a good option for servicing European cars

What would you say to other people about your experience?

Amazing service. Efficient and prompt!

What do you think Cox Auto Service Centre do really well?
Customer service

What would you say to other people about your experience?

The team are extremely professional, and really listen to my needs. You can trust that they will deliver and only charge you for what the car needs. Every effort was made to ensure I accommodated!

What do you think Cox Auto Service Centre do really well?

Dylan was brilliant with customer service, Eddie as the manager is extremely professional and clearly the reason there is a culture of professionalism and care. The facility is very clean, and great area for the customer waiting area. Even the Mechanics where polite and well presented.

What would you say to other people about your experience?

Good competent service
What do you think Cox Auto Service Centre do really well?

Provide feedback to client before undertaking any additional work.

What would you say to other people about your experience?

very friendly staff - well priced and nice touch with washing the car

What do you think Cox Auto Service Centre do really well?

well rounded service - good feel about the place

What would you say to other people about your experience?
Super efficient service, and you also get covered from RACV for free!!
What do you think Cox Auto Service Centre do really well?
Customer service