Complete Timber Flooring

4.7 31 reviews
Quality 4.6 Service 4.6 Value 4.5

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Awards

2018 Service Award 2018 Service Award
2015 Service Award 2015 Service Award
2014 Service Award 2014 Service Award

Reviews (31)

4.7
31 reviews
Excellent
28
Great
1
Average
0
Poor
0
Horrible
2
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VM
V M. 18 Apr 2025 1 review · 600 points

Ainsley and sean running bad business

The main owner and sole trader of this business is Sean Manassa, who continues to issue quotations under the deregistered identity as of 26 June 2022 "Proex Floor Sanding".
Sean Manassa and his associate, Ainsley Manassa, are issuing quotations for floor sanding and polishing. They request a 50 percent deposit to secure a service date. Proex Floor Sanding and the currently registered Complete Timber Flooring, have never been registered for GST. Despite this, their quoted prices include a GST component to be paid by clients.
Not only do they fail to provide any services, but they also refuse to refund the initial 50 percent deposit inclusive of GST.
Following this fraudulent activity by the pair, I discovered numerous complaints on social media about Proex Floor Sanding. This company needs to be investigated and stopped from causing further harm to innocent people.

Quality
1/5
Service
1/5
Value
1/5
LM
lucym174 29 Jul 2020 2 reviews · 500 points

My house in Victoria is all the better for your company. Thanks

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $1250

BF
bill-f112 15 Apr 2020 2 reviews · 500 points

I first dealt with Ainsley. She was transparent about different options and made scoping the job a breeze prior to quoting. Sean worked tirelessly and thoroughly and a did fantastic job on our existing Baltic pine floors restoring them back to life, while also installing a beautiful new Tasmanian Oak floor. Highly recommended to anyone, thanks again. Even the kids are telling everyone.

Quality
5/5
Service
5/5
Value
5/5
SC
sc720 23 Oct 2019 1 review · 600 points

I would not recommend using this business, the quality of work is well below expected, our floors unfortunately bear the evidence. The other trades even commented on how poorly the boards had been cut. These boards were reused despite being cracked and not fitting back together well, which has left big cracks where the poor quality filler they have used has cracked! We can see sunlight through these cracks. Some floorboards are not attached to the adjacent floorboards. The business made multiple unlikely excuses, however, I certainly would not trust them to repair the damage they have done. Communication was hit and miss, in particular about what sealant they would use. Business claims he discussed it - I know he didn't as their is no way I would have agreed to pungent oil based fumes when I have a toddler. I don't usually write reviews, however I am walking on the poor quality floors everyday.

Quality
1/5
Service
1/5
Value
1/5
JA
janea594 20 Sep 2018 3 reviews · 800 points

Sean and the team at Complete Timber Flooring were a pleasure to deal with. From quotation through to completion Sean was entirely reliable. He fitted around my time frame and was professional and helpful.
My original Tasmanian oak floors had been covered with carpet for decades and Sean brought them to life. His advice to go with water -based coatings meant that the natural beauty of the old floors shone through.
Thank you so much Sean.
Jane

Quality
5/5
Service
5/5
Value
5/5
SY
stirling-y 27 Aug 2018 1 review · 400 points

Sean did a great job in sanding my dark brown stained tas oak floors and stairs back to the natural blonde colour. He was flexible to fit us In to meet a tight time line. He also has good knowledge of the finishes that would best meet our needs.

Quality
5/5
Service
5/5
Value
5/5
LC
lc60 26 Jul 2018 3 reviews · 600 points

Great admin and planning, they stick to timelines and work hard to achieve the exact look you are after. Thanks again for our gorgeous floors!

Quality
5/5
Service
5/5
Value
5/5
MP
marzp129 14 Feb 2018 1 review · 400 points

Sean was professional, friendly, helpful and did an absolutely stellar job. Highly recommend, his work is second to none!! Thanks so much

Quality
5/5
Service
5/5
Value
5/5
BS
brookes746 24 Jan 2018 2 reviews · 700 points

Sean and Ainsley did a fantastic job sanding and polishing my floors. They came up great! Loving the Matt finish on them as well. Would highly recommend them to family and friends!

Quality
5/5
Service
5/5
Value
5/5
MC
mariac472 05 Nov 2017 1 review · 400 points

Hi Sean
Thanks so much for such an excellent job. Our spotted gum deck looks good as new. I'll certainly be calling you back for any future work. Also thanks for being flexible and working round the weather and our busy family.
Maria and Andrew

Quality
2/5
Service
2/5
Value
2/5
LG
leislg #23 in Carlton North VIC 29 Sep 2017 4 reviews · 800 points

Sean and his team did a terrific job on our place, and were easy and pleasant to deal with. Would totally recommend them!

Quality
5/5
Service
5/5
Value
5/5
LT
lucyt47 28 Sep 2017 1 review · 400 points

Honest, Reliable and Professional! Quality of workmanship was Outstanding. I highly recommend Complete Timber Flooring!

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $5500

JC
jessc945 31 Aug 2017 1 review · 400 points

Sean and his team were very professional - punctual, reliable, and helpful. We are very please with the results.

Quality
5/5
Service
4/5
Value
4/5
fiona-parry-jones903 07 Jan 2017 1 review · 400 points

Sean and his team did an amazing job on our timber floors and were a pleasure to deal with. Great communication and the result is beautiful. Thank you for squeezing our job in before Christmas too. I highly recommend.

Quality
5/5
Service
5/5
Value
5/5
Reply from Complete Timber Flooring 07 Jan 2017

Thank you Fiona. Likewise!! Hope you've settled back into your home well.

EE
emmae947 04 Aug 2016 3 reviews · 600 points

Thanks Sean and Ainsley. All my dealings with Sean from asking to do repairs and care when asking to be careful around our newly installed kitchen when sanding and polishing were dealt with extremely professionally and nothing was too much trouble. Very happy with our new polished floors, they look great!

Quality
5/5
Service
5/5
Value
5/5
JR
jamesr34 28 Jul 2016 2 reviews · 400 points

Sean was professional, reliable and responsive to changes. Thanks for your hard work. Highly recommended!

Quality
5/5
Service
5/5
Value
5/5
DW
danw516 28 Jun 2016 1 review · 400 points

Thanks Sean for a great job. The chestnut floors came to life with the sanding, polishing and satin finish. Overall very tidy and neat workmanship. We love our new floors!
Dan and Dasy, Bentleigh East

Quality
5/5
Service
4/5
Value
3/5
NE
nathaliee 15 May 2016 1 review · 600 points

Sean was very easy going,reliable and professional. Very hard worker coming in early and getting the job done! We are extremely happy with the end result of our newly polished floorboards. Will not wait so long to get them polished again.
Would recommend him to our friends and family!

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $1800

RB
rosb576 02 Dec 2015 1 review · 600 points

Sean did a fabulous job, removing carpet and installing new floorboards as well as sanding and resurfacing existing floors. I was interstate at the time and felt very much at ease that Sean was doing a professional job. Top quality and very pleasant to deal with. A true gentleman ! Fast and left the job clean and tidy. I wouldn't hesitate to recommend him 100%.

Quality
5/5
Service
5/5
Value
5/5
RW
richardw422 12 Oct 2015 1 review · 400 points

Sean (and Ainsley) did a fantastic job on our floorboards. It was hard work on a tight timeframe but Sean has the skill and patience for it.

Quality
5/5
Service
5/5
Value
5/5
DS
dannys533 29 May 2015 1 review · 400 points

Complete timber flooring have been very reliable and professional during the whole process from consulting to installation. I will definitely be using them again when I can do the rest of my house. Thank you for making the process as easy as possible.

Quality
5/5
Service
5/5
Value
4/5
JD
jennyd51 05 May 2015 2 reviews · 700 points

Sean was a pleasure to deal with in every way.
He was proactive with communication, always arrived when he said he would, respectful of our household needs ( around old dogs) as well as being a hard and thorough worker. He was also extremely good at tidying up. We are delighted with all of his work.....which was no mean feat as the job turned out to be more complicated than what we all initially thought. I would happily recommend him.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4000

RC
robc30 #48 in Bentleigh VIC 25 Feb 2015 3 reviews · 900 points

Complete restoration of baltic pine flooring throughout ground floor of our home. Sean was professional, thorough and conscientious. He even agreed to work through the weekend so the job could fit into our tight renovation schedule.
The results are spectacular and we couldn't be happier with the whole experience.
I would not hesitate to recommend Sean to anyone who needs their timber floors rejuvenated.

Quality
5/5
Service
5/5
Value
5/5
LH
leonh2 #14 in Wantirna VIC 23 Feb 2015 1 review · 600 points

Sean had to remove the existing polyurethane coating of our timber ballroom dancing hall floor and replace it with an oil finish. The floor had to be sanded back, oil brushed on and then buffed and polished. The work was completed in half the time even though we lost power for over 24 hours due to a thunderstorm. Sean stayed the whole day waiting for the power to be turned on.
Sean was fantastic to deal with, always returned my phone calls if I needed to get in touch with him. We highly recommend him, he did an excellent job.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $10,000

T
tadine #18 in Hughesdale VIC 16 Feb 2015 7 reviews · 415 points

Sean impressed me by coming back with a quote the same day that he came out to visit me. The communication was great and the work that he did was amazing. I am so happy with my floor and it was completed in 3 1/2 days, which included removal of my carpet and tiles. Sean did such a great job and was a pleasure to deal with. I could not recommend him highly enough.

Quality
5/5
Service
5/5
Value
5/5
MJ
margarwtj #41 in Balwyn VIC 22 Jan 2015 2 reviews · 700 points

Wonderful Sean arrived on time, pulled up the carpet gripper rods for us, sanded and varnished the floor and completed the job in under 2 days. The whole experience was painless, organised and thorough. The finished floor was fantastic, our friends love the result too and we are now considering which floor to renovate next. We would whole heartedly recommend Sean to anyone wanting a tough job done quickly and efficiently! We have 2 kids and a dog, none of whom were inconvenienced in the slightest!

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $500

KL
klawrence #56 in Mount Eliza VIC 05 Dec 2014 6 reviews · 400 points

I had the carpets removed from two bedrooms and the timber boards underneath polished to match the rest of the house. They look incredible, wish I had it done years ago. Sean responded immediately to my request for a quote and had the job finished within a week of quoting. You don't often get service and efficiency like that

Quality
5/5
Service
5/5
Value
4/5

Approximate cost: $1000

DG
dianeg7 #59 in Berwick VIC 03 Dec 2014 1 review · 400 points

Job was to repair several floorboards in my home then to sand back all our timber floors and re varnish. This was a big job seeing that the whole house virtually is timber flooring apart from a few rooms.
we are very pleased with the service sean provides.Very professional right from the start with appointment time and prompt quotation for the job, good comunication . Each day sean was there when he said he would be and I was able to continue to work feeling very comfortable leaving sean in my home to do the job needed.we are Very happy with the result. floors look amazing. would recommend to anyone wanting a good, honest, reliable,and competant timber flooring tradie.

Quality
5/5
Service
5/5
Value
5/5
MC
melaniec25 #23 in Reservoir VIC 30 Nov 2014 1 review · 600 points

Complete Timber Flooring restored and restrained our floor boards in our home. The attention to detail, care and effort given was astounding as was Sean's punctuality and price!
Very thankful and would highly recommend.

Quality
5/5
Service
5/5
Value
5/5
GP
georgep26 #1 in Macleod West VIC 17 Nov 2014 1 review · 600 points

Very good service. Kept appointments and kept me very informed. Attended site 3 times to complete work promptly and left the site in a very clean state.

Quality
5/5
Service
5/5
Value
4/5

Approximate cost: $1500

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