Complete Termite Systems

Dear Sir/Madam

Recently I had a quote for a termite treatment from one of your
employees, Carl. I was very impressed with his attention to detail and
how thorough his inspection was. He answered all my questions
comprehensively and patiently explained different aspects of the
treatment and termites. I was most impressed with his professionalism
and it reflected very well on your company.

While at this stage I have decided not to proceed with a treatment, I
will not hesitate to contact you in future for either inspections or
treatments. This is due to Carl's diligence - which gave me trust in
your company. This trust is essential when purchasing expensive
products, and Carl made every effort to reassure me through providing
information and guidance. I valued this highly and it enabled me to
make an informed choice for my current circumstances.

Thank you for the time to give me a quote.

We had our house sprayed Jan 08 for cockroaches and spiders. We found Complete Termite Systems in the local yellow pages guide. They offered a 1 year guarentee on their service for just $110 (cheaper than others we looked at in the area). The first spray, which is the first time we've had any pest control, seemed a little ad-hoc. A younger and possibly less experienced guy was on the job. He was polite and on time and all was fine, he just didn't seem to quite have the knowledge we expected to answer our questions (we'd never had a cockroach problem before). A few weeks after the spray we still noticed a few crawleys around. We called the business back to ask if this was normal. They sent someone back to the house for another spray just to follow up. Since then the only bugs we've been finding have been dead ones. So the product works! We've just had them back again due to seeing some more cockroaches and being close to the year mark we thought we'd get in early before Christmas. The guy today was polite, professional, informative and we're pretty confident it will solve our problem again as past experience worked well. Good price, no smell, minimal mess (a little powder to clean up and some liquid on the outside windows) but a good family business and like their website says they do always answer the phone. They even called 30 minutes before our appointment today as a reminder. Very impressed, will keep using them.