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30 Sep 2024
Avoid if you value honesty, integrity and having the job actually completed
Feel free to see the pics attached including contact with this company.
QLD. The guys came around as planned and on time for the gutter clearance. Probably the only good thing we experienced with these guys. Used a hand blower only. No flushing or anything like that, nothing like the advertised service. Down pipes were completely untouched. They removed old gutter guard which we did agree to. Then we were hit with a horrendous cost for this extra (after they had already started) on top of the what seemed like originally a decent cost for gutter clean. The metal gutter guard was then left strewn around the property, including in small pieces on the grass and even in the pool. Now it’s a hazard for the pets and kids. We have found some roof nails so we expect there to be some holes in the roof too now.
Constant calling over the next week produced nothing with us only being told a “case manager” was on the job. And that’s even if I could get through. Even an email to the admin team went unanswered or even acknowledged.
All in all. Not the advertised job. Feeling like my partner at home alone with a baby was taken advantage of in regards to the cost from the contractor.
After a week of getting silence from them a Google review and a review on this site was published. Funnily enough, they were almost immediately in contact once these went up.
We were passed on to the the tech was somewhat hostile and stated that he left the gutter guard in 2 piles and that the gutter clearance was done as advertised. The pics as attached were about 30min after they left. Unfinished job, no pressure wash or any kind of flush. And the gutter guard, as mentioned strewn around the property.
When Cleanmade made contact it took a couple of calls and they agreed to the “100% money back guarantee” and then BRIBED another $200 to take down the review posts. They then renegged on on both of these when met with some resistance from us re the bad practise of this, and not immediately taking them down. So don’t believe the “100% money back guarantee” at all if you aren’t happy.
It’s highly likely that we aren’t the only ones to give a bad review here, especially with the BRIBING practise. Take the “high” rating with a grain of salt. Any slightly negative reviews clearly get taken off. Seems like this practise it’s likely a breach of several of these review websites so the consumer can’t be educated in their searches for a good company.
Their 100% money back guarantee” is clearly just a con too.
If you value good service, honesty and integrity; the company IS NOT the company you want to use.
Find a honest company who live up to their advertised expectations instead.
A complaint is also being laid with the ACCC.
