Chrisco Hampers Australia Ltd

I have been using chrisco for 10 years and this order will be my last.

We were standing in a parking lot waiting for our delivery to arrive (pick up order said between 10am-12pm). The driver finally called at 220pm to say he would arrive at 430pm, when we said we can't can't wait till then due to restrictions of use of our road, we would be trapped in town, he suggested leaving our order over night in a parking lot. That was the solution offered to us.

Thankfully an amazing couple offered to travel 2 hours out of their way to collect our order for us and bring it back to town for us the next day. Two strangers were more concerned for us and our delivery than a company iv paid every week for the past 10 years.

Not only did we have issues with our delivery, the order itself was disappointing. Every year chrisco fills my chest freezer to bursting point, this year, it's barely half full, they have halved the size of their hampers but charged the same amount. Our porterhouse steak box was defrosted, packaging broken, blood through the box and they're easily the worst porterhouse steaks iv ever seen. Flat, fatty, c grade meat. Put simply, if I saw them in the butcher, I would never buy them.

The chicken breast used to be in 500g pouches, now it's in 1kg blocks and the meat itself looks bruised.

The cleaning chemical box is half the size.

When I used to open the boxes it was always a fun, happy vibes. But every year the quantity and quality drop. They used to pack ice packs in the freezer boxes, not a single one used this year (no wonder my steaks arrived defrosted), they used to give you a present each year, haven't seen one for two years.
They used to decorate inside the boxes with tinsel and bonbons etc, now you get nothing.

Iv called customer service to complain. Now I'm just waiting on a response. At a minimum I want a refund for the porterhouse steak box. And we have cancelled our order for next year.

I used to Rave about chrisco to friends and family. Now, you're just the company who ruined Christmas.

Approximate cost: $850

DONT BUY THERE A SCAM
Ordered an $1800 quad bike
Was advised that it will not be here till February and too bad you can’t wait for the past week I have been trying to get a refund they won’t even start the refund process they won’t do nothing I’ve told them I had to drive 17 hours to Melbourne to buy a new one for my son so he have something for Christmas I had to get a loan to be able to afford this this is not stressfree for the past week I have been so stressed and what I’m getting my son helmet off afford I have put myself into panic attacks and everything and they just keep told me to wait till February
THEY ARE A SCAMMMMMM

Approximate cost: $18000

After ordering hampers and gift cards from Chrisco for over 15 years I think we are about to part ways. I ordered many gift cards this year and requested early delivery, which was confirmed via email and 2 phone calls. They don't send all the gift cards out at the same time, so I have only received 1 parcel so far and am still waiting on another 3. I called today and they still have not been sent. I like to do my shopping early, so this has certainly delayed me. I will NOT be purchasing any gift cards from them again, I will start my own savings plan. I will still order a couple of hampers as they are always of good quality and it's nice to receive them just before christmas, less instore grocery shopping for me.
9/12/18 Update - After receiving my hampers and finally all my giftcards I have now decided to end my relationship with Chrisco, it has been stressful this year, the roast in the meat hamper I ordered was a chewy, rubbery, fatty lump. I asked for a refund, they replied almost a week later and asked for a photo (what a joke) as I did not have one I had to provide a copy of the content list for that hamper, so if I didn't have it there would not have been a refund coming my way. Also, when your gift cards are delivered, you have to sign for them, well, one of my deliveries containing $2500 worth of gift cards was left in my mailbox, I did not sign for them. Luckily they arrived. I have had many other issues with them this year and now it is over.

a great way to plan for Christmas.I have never any problems-money is taken out of my account each week to go towards food,meat and seafood,and i also get vouchers to buy presents with..the look on my kids face is magic when they are opening up the chrisco boxes...

Chrisco has been charged by the fedaral court recently coz of the unfair cancellation policy ACCC took them to court I wouldn't recommend them a lot of the hampers are rubbish so I started a Christmas fund

Approximate cost: $1

great way to save and shop and get the items before Christmas.can also buy food products-assorted giftware and some homewares.i like the gift vouchers as they come in handy for Christmas gifts.

Ordering hampers and gift cards is a great way to prepare for Christmas. I have this year well under control just like previous years. The have a huge selection of hampers and gift cards. Easy weekly,fortnightly, monthly payments. Everything is delivered well in time for Christmas. Friendly staff, excellent hampers.

I have been ordering hampers from Chrisco for over 10 years now. There have been some hiccups along the way but they always fixed everything. I now also order gift cards from them, which makes it so much easier at christmas - having that bit extra to buy presents. Everyone is always excited when the hampers because they often put in some extra freebies. One year one of my icecream hampers had partly defrosted, I told them and they replaced the whole hamper. I was very happy with that. No complaints here, they make Christmas a lot easier.

Having the large growing family I have these guys are the best way to go to make sure our Christmas is sorted I use them every year to pay of gift cards or toys and even a little extra for mum and dad with flexible payment options from weekly to monthly you can't go wrong I find they're cheaper than the other hamper companies offering the same service and very reliable too you can now even lay by over a 3 month to 6 month period and they do easter hampers too.

i have ordered chrisco 2 times now and always please with the delivery and whats in the boxes, never had a disappointment with the foods and what a treat for the kids

I have ordered 3 times with chrisco over the years and all 3 times i had was disappointed. The first time we had grocery items missing, the second time we found most of the food items had to be used with in a couple of months of receiving it and third time i ordered a quilt cover set. The first time i washed it the stitching came undone all down the side. Since then I have not ordered again as staff would not replace items and werent very helpful. I find their items to be more expensive than the stores and most of the electrical products are older models.

saved us alot of planning time when it came to the christmas seasons. saved us alot of money in the long run. very impressed

Handy concept to help with the rush and struggle at holidays time. Great hampers, definitely caters for most things you'll end up needing.

Chrisco is excellent for planning ahead for Christmas. The food is of good quality and is always delivered fresh. Delivery is prompt and quick, and i have never had a hamper missing. Service is good. They also have a range of gifts, which is very handy, especially around Christmas time when everyone goes nuts to get last minute shopping done.

my mother inlaw got these dog food hampers and the dog food was out of date not good and there delivery was late not good when you have been waiting all year for it

we have purchased a lot of food with chrisco, they have made timely delivery but i do think that is cheaper if you can save the cash for christmas time as it is expensive

The price's are ridiculous. The catalog's are very boring. They seem to offer item's that you can buy now for Christmas, rather than waiting for the next 12 month's. Usually the item's are old and out dated by that time. Eg- Toy's.

Approximate cost: $300.00

I was a customer but found the catelogue offers seen to get more expensive every year. Also I had a really bad experience with their call centre. they were so rude and dismissive it was very upsetting. I cancelled my order and moved to hamperking. jsut reived their catelgoue and its pretty impressive. I'll wait to pass judegment when delvier time comes around

Got Chrisco for the first time last year- got the frozen dessert hamper as well as some RTD alcohol and some chips and snacks. everything arrived on time- well packaged and msotly in good condition- just the icecream had melted a little.

Even though Christmas was a disappointment for a lot of Chrisco customers, I found that everything bar one item arrived on time and the one item that was missing was refunded quickly and I even got to keep the accompanying bonus item. I am ordering again with them this year!

I use this every year. The hampers are full of named brands which i cant afford very often. Always delivered on time its like Christmas when Chrisco turns up. Very affordably priced hampers and i don't have to worry about Christmas its all taken care of for me

I was really looking forward to receiving my hampers last xmas but was totally dissapointed. frozen packs were thawed and the pantry backs though not quite out of date almost all was stale. In their defence I was given a refund for most of it and my neighbours loved their packages