Capital SMART

I took my car in for repairs on 14 May 2018 at my insurer's behest, following a car accident on 10 May 2018. Whilst my initial impression was that Capital SMART was very clean, it also felt very slick—which generally means all show and no substance. In particular, panel beaters have a very poor reputation for care and quality, so I was very wary.

I’m happy to report that this wasn’t the case at all. From the first receptionist who was very helpful and provided valuable information to assist with a hire car, to Tim who facilitated a fast turnover of the repairs so I wasn’t left stranded in the Hills for four days (instead from only Monday afternoon to Wednesday morning!), to the friendly and accommodating taxi drivers, to the last trainee receptionist who was warm and friendly and chatted briefly with me while I waited, my experience was of a team focused on providing a smoother experience of inconvenient car repairs.

My car was repaired to mint condition, with no unsightly distinction between the repaired panel and the existing panels. I particularly liked the touch of returning to a freshly cleaned car!

I think the only improvement I could suggest would be to focus on authenticity, not a slick, glossy image.

I hope I don’t occasion the need for such repairs again, but if I do, I’ll not hesitate to use Capital SMART again, and will comfortably recommend them to others. Warm thanks to your team—please take good care of them so they can continue to take good care of customers.

(Please note, no cost advised as it was covered by the other party's insurer though I've no doubt they'd be expensive.)