Big W Online
Awards
2012 Service Award
Reviews (52)
The worst customer service ever!
I have been dealing with Big W's customer service for 4 weeks regarding an order I placed on their website. I purchased some window awnings on Big W Marketplace from a seller called Salesbay (they're a shocking company to deal with but that's another story)! Trying to return the products I bought has been a nightmare. What I was sent was such poor quality and definitely not suitable to be used as windows awnings. The awnings were made from a cardboard type material with a plastic laminate type coating - cheap and nasty! Trying to get the product returned for a refund has been such a saga. Not only have Salesbay been shocking to deal with but Big W has been worse! FINALLY I drove a 3 hour round trip and returned the window awnings to Salesbay and they have refunded my money to Big W, but Big W is holding onto my refund saying it's been put "on hold" due to IT technical issues. What a load of rubbish! Big W have lied to me on so many occasions and have told me that my issue is being escalated, that someone will contact me to help me blah, blah, blah. Yep, this has been going on for a month and still no one from Big W has called me, or even emailed me, to respond to my request to escalate this issue. Then today I ring to question where my refund is and get told that they have my money but there's a delay refunding it to me because of their IT issues. I don't believe a word of it! I will NEVER buy from Big W again, not instore and not online, and would warn others to be very wary. Their customer service is a disgrace and they have treated me so badly. I'm tired of being lied to and strung along. Giving Big W one star is far too generous but unfortunately there was not an option to give them 0 stars, which is what they deserve!
Approximate cost: $480
Do not order on Big W marketplace unless you are 100 % sure of the item and contents. The website and return policy and involved costs make it simply not viable to order and return and item not described as is
Great service and if they cannot find what you have ordered they offer to replace with similar items that either cost the same or more, or refund the difference
have read reviews about this on line service and how some people have been stuffed around by delivery or have to wait a long time for their orders to arrive,i seen a special on line the other night and compared it to my local big w store and it was cheaper to go in store and buy the item.
only used on line services once and got stuffed around bad,was not the right item i had purchased on line when i went to pick up-now i would rather go instore myself and look around and get what i want.
So so disappointed in the time it is taking to fulfill my order placed a week ago and still has not been dispatched. If I had any idea the service was this slow I would have gone to the stores myself to pick up. Wont use this service again.
Shopping online can save you some money with their online specials. Some products are only available online and it saves the effort and worry
Approximate cost: $554
Big W Online is my favorite department / variety online store to shop at. It saves you time and they have a massive range of goods. I can't wait to shop there again.
I ordered online prints and when they arrived they have been cut incorrectly and the top 3mm of the photos was missing. I have now been discussing this problem with them for 4 weeks.
They keep delaying me over a $39.00 order by getting me to send back images of the submitted photos against the received. I have done this twice, but it was 3 weeks before they answered my original compliant and I still haven't received an answer. Don't bother with them. it was not worth it.
Approximate cost: $39.00
Shopping online can save you some money with their online specials. Some products are only available online and it saves the effort and worry of department store visits. They can be a bit disorganised around xmas but usually they are really good at delivering your items too.
Not a bad way to shop with these guys over the busy Christmas period but the delivery cost to my area was a bit rediculous.
very good quality goods fast delivery I do love shopping online but also I do love going in to the store to see what they have in there as they don't have everything on there website :D and bonus they are always cheap
they are very fast with delivery very good quality products easy to select the stuff or search the stuff you are looking for and nice and cheap very good service
Each time iv ordered online iv experienced long delivery times, I'm hoping my last Christmas online toy sale lay-by isn't delivered at the last minute yet again
I purchase online through big w all the time because it is more convenient and I love their service!! they are great at replying to emails or even facebook messages and they have always delivered everything i have ordered in a timely manner :-) however i do have to say that sometimes their shipping prices are a little expensive
Approximate cost: $150
Big w have great prices too.
they have some great deals.
i did my xmas laybys online and it was the best i could have done had to ring and sort a problem out and they were so friendly and couldnt have asked for a better experence
Approximate cost: $1500
Love big w online. Great as I have 2 young children, I can order what I need online and get it delivered for a small fee. Obviously if I order large items it cost more but so much easier then shopping in store. If its out of stock in store I can most likely find it online too. I have used the layby feature as well. So much easier. Highly recommend it
I use Big w online quite regularly. I use it for online laybys as well as buying. ive got a layby on for a trampoline at the moment. pay a set amount each week by Direct Debit and when the layby is finished they send it out. Postage cost is pretty good, except if you have bulky items its abit dearer, but thats to be expected. Overall ive had good experiences with Big W. Ive had a big layby in the past and everything turned up in good condition and door service
I have used this site personally. Delivery was acurate and they are very understanding and nice when you speak to the on the phone. Postage was a little high. But also great when you get the free postage off from them
Excellent very helpful and friendly staff we had no problems with doing a toy sale layby service and delivery were good thanks big w for making Christmas easy
I usually do the annual toy sale layby online but after last years experience, I decided I will never be doing it again! Our whole order got sent to a previous address, and the staff I spoke to about it were no help and were quite rude. I always use Big W online for normal online purchases etc with no hassles, But will not be doing the toy sales oinline again!
Approximate cost: $200.00
Used to order toys in the Big W toy sale. Great price and fast delivery but their delivery fees for bulk items was expensive compared to other online department stores.
Approximate cost: $300
I use this site on behalf of the grandparents. They pay for it but have it delivered to me, so I hide for birthdays & xmas. Great service. Prompt delivery. Awesome variety
big w online is amazing, it has all the specials and the shopping is easy and fast delivery. layby convenient and easy to use, i will use it again for sure
these guys are great however you can get quicker service online and the prices are different so cheaper too go in store the staff are nice pending who you get but otherwise al round great store
Big w online can either be a good way to shop when you have kids but most times when they have a sale on you cant get on there page crasheswitch is a big disappointment to alot of people
i often order online with bigw as its so convenient with 3 kids its soo easy to browse through their catalogues purchase an item or place a layby..it offers great payment plans that are affordable for your budget..you can zoom in to products are read the descriptions of them ..i think its a must especially when buying an item that you dont want your kids to now youve purchased especially for christmas..i love how they offer the no deposit layby for toys for christmas it helps to be able to pay smething off for a few mths then have it delivered just before christmas without the lil one s knowing..
I love the fact that when Christmas starts approaching, u don't have to leave your house, zig zag around other people, feel the need to rush cause everyone else is or take forever to find a park. You can just sit down in front of your computer and casually browse through the easy step by step site to find what u are looking for and after a few click u have done all your shopping and are back to doing something else that needs to be done! Best invention yet
I used Big w online to layby a cubby house, delivery costs were a bit steep but site was easy to use easy to understand. They presented clear details of my order and emailed that info yo me also. My account feature also makes it easy to check on your order and payments. Would glady use again.
Approximate cost: $900
I love shopping online with Big W. It's an easy site to navigate and find what you're looking for without any effort at all, if you become a member and sign up to their newsletters then you'll receive some fantastic offers like free shipping days, discounts off specific products for a limited time and l've even had $10 - $20 vouchers emailed to me to use online if l haven't ordered anything for a while. Shipping for me has always been within the same week as ordering so they do process orders very quickly which is great.Highly recommend to all.
I have used Big W Online many times. I always love free shipping and try take advantage of that! Who doesn't love a good free shipping deal!! Majority of the time though, it's cheaper and less stress to order online than go to my local store.
I have probably placed 10 - 20 orders, and I am yet to encounter any problems. Delivery has always been efficient and smooth.
Approximate cost: $Various
