I signed a lease with them for a rental property. They lodged my bond, banked my first month's rent cheque and told me to pick up the keys on my move-in date. When I turn up for the keys, they inform me that their agent had "accidentally" rented my apartment to someone else. How can a real estate agent lease a property to two different parties yet bank both their cheques? As I had already vacated my previous house and had a delivery truck waiting outside with my stuff, I was forced to accept their offer to find me a similar apartment in the same area. The unit I begrudgingly agreed to rent was a run-down hellhole. Bathroom covered in black mold, broken hot water system, kitchen sink had a tree branch through it and was rusted through (it completely fell apart when a plumber tapped it), leaky sewerage, open pipes, questionable wiring that caused fuses to regularly blow and the main circuit board to eventually burn out, almost causing a fire. Not to mention rust stains covering the bathroom floor, window ledges caked in bird droppings, burn marks on kitchen cabinets and cracks/yellow stains on the walls. Of course none of these problems were listed on their condition report which implied the flat was in near-perfect condition. It took weeks of scrubbing to get the unit in an acceptable and hygienic condition.On one occasion they gave their office key to a trades person who entered the premises without any warning. This office key then disappeared - security issue much? They booked one rental inspection with less than 24 hours notice. They didn't show up for another inspection because they had "lost" their key. Promises they initially made, such as a promise not to increase my rent for 1 year to make up for their "little mistake", were swiftly broken. Maintenance requests were often ignored and had to be lodged multiple times - it took 6 months just to get a broken bathroom fan replaced. And countless administrative errors on their part (eg: arbitrarily pulling my rental due date forward regardless of what was written on the lease) would have to be chased up ad nauseum before they were fixed. No accountability, no responsibility, just headache after headache. Dealing with them was like banging my head against a brick wall. Upon vacating the receptionists and the management both tried to get me to sign a blank lease return form.The only good thing they did was replace the hot water system after months of lukewarm/ice cold showers. I've rented in Melbourne for years and have never had any problems with other real estate companies. There should be a legal investigation as I seriously doubt their credentials judging by their total lack of business ethics. Save yourself the stress and rent with someone else.

If I could give one star, I would. I had such a horrible experience that I made an account for them. I have been waiting on documents for about a month now. They said, "I'll send everything out for you in the mail." It's been a month and nothing. No replies, no communication. Yesterday, I rang them and they didn't give me a chance to talk.They were things like, "you never contacted me" and "I'm sick of this stuff". When I try to have a decent conversation, got just more s**t. I couldn't get a word in. They were just being rude and loud and condescending on the phone. Since our conversation was obviously going nowhere and they were being extremely rude, I said bye and hung up. My advice? Go far away. I am probably going to take this to the ombudsman/tenancy agency. Other stuff: the apartments are horrible, no one does maintenance and the lawns haven't been mowed in a year.