Belkin

The Global Customer Service Centre is a complete joke! I was forced to call them several times in an atempt to get our new modem/router and Analogue Telephone Adaptor configured correctly so that we could use our telephone on our Naked Broadband Service. The service centre is staffed by non-native English speakers and it took a great deal of clear, concise, patient speaking to convey the problem and then extremely good listening skills to understand the suggested resolution of the issues. More than once (it took 2 months to sort out the problem - by sending the equipment back and getting a refund! Which I am grateful for.) I was forced to request a supervisor with better English language skills. One unfortunate call lasted half an hour and we only managed to convey what the problem was! This instance I was told to expect a return phone call from someone more highly trained in the area in which I was having difficulty, but that call never came. Completely hopeless telephone service.

The quality and apprearance of the products themselves appears to be good. The guarantee is also commendable. But the back up service leaves a lot to be desired.