Always Prompt Services

I called 'Always Prompt Services' to replace the belt on my dryer. Everything was so easy and friendly. Will the technician arrived, calling me prior to my appointment to confirm he was on his way. Replaced the belt and checked the machine in a short amount of time. In addition assisted me in relocating the dryer. Extremely satisfied with the service and would certainly recommend 'Always Prompt Services'.

I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food.

I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge.

This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote.

I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived.

I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks.

After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house)

When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air.

I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air.

I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not.

The fridge was semi working before the first technician came out after he left it was completly broken.

I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.

Will definately use APS again! Great service from receptionists, and technician was booked in far quicker than I expected (was in two days originally, but a slot became available that same afternoon). They communicated their early arrival to make sure I was home.

Technician was VERY knowledgable and was quick to diagnose and fix our Miele dishwasher and test our oven. Cost was just the callout fee + 15 mins extra + the part for the dishwasher. He even gave us some additional advice on our ailing fridge while he was packing up, which will save us hundreds of dollars on pointless repairs down the track!! Can't recommend APS highly enough.

We had a repair man come to check out our dishwasher this morning from Always Prompt Services. I didn't ask his name but he's from South Africa. He is the perfect employee, he turned up on time, explained everything that could have been a problem, got on with the job and fixed it. We even got a $20 discount because we are seniors. Just be coincidence he has come to our place before to fix an induction stove top which has worked perfectly ever since. Excellent all round.

Would definitely recommend Shanan and the admin crew of Always Prompt! Shanan was on time, got straight to fixing our fridge which had a couple of problems that caused the constant leaking from the freezer. He took the freezer apart and put it back together like magic and was done! Gave us a few tips on preventing our freezer from experiencing the issues we had which I very much appreciated! Professional, prompt, friendly… couldn’t be more happier! Thanks, Shanan!