ALDI

Bought a shed from Aldi in July 2012.
Paid for van hire to get it delivered ($40), then arranged friends to help put it up.
All the pieces were ok, BUT and this is the big BUT... the holes did not line up & some were not even drilled!
Not only that the info on the box says 'MINIMAL TOOLS REQUIRED'. How is an electronic solder gun & ratchet standard & non specialty tools? Yeah.. like I have those in my handbag!

Ok - so not happy & very inconvenienced, I then ring the customer service line. I'm told the manager is on her day off, can I ring back tomorrow. Fine. I do just that, again they try to fob me off - not having it so I demand to know what they are going to do in this situation. I'm told to pack everything up into the box & they will arrange a replacement to be DELIVERED to my home. They ask me to email my details with a scan of my receipt. They also said the manager will call me the next day.
I waited for 1 week - nothing.
Rang again - manager busy - will call back.
Next day - rang again - told me to email - I did.

Finally! I got an email stating that I need to return the product to the store I purchased it from. I sent an email saying - sorry can't do unless they pay for a truck. There were many emails sent to & fro for at least 10 days. In the end I told them to take a running jump.

Went into Marrickville Metro Aldi myself & asked the store manager (George) to sort it out, he promised he would. Nothing has been done.

I'm stuck with a useless shed, spent $299 - for what?

George, the Manager, is generally fairly good. But (especially) the girls on the checkouts (particularly Kala & Suzanne) are really great. Always smiling & helpful - and really try to look after everyone in an excellent way. They're fast, and efficient, and get things flowing the way they should - unlike my experience(s) with Woolworths. The value at Aldi makes me a repeat customer - because of the better deal than you get at either Coles or Woolworths.