Phone Number
Business
Phone Number
(tap to call)
AirKeeper has made short-term rental management completely stress-free. The team is professional, well-organized, and always ready to help. I get updates regularly, and they always resolve issues quickly. My bookings have increased, and I feel confident my property is in good hands.
I’ve tried a few property management services before, but none have come close to AirKeeper. They handle guests with care, and my home is always spotless after every stay. The income boost since switching to them has been amazing. Couldn’t recommend them enough for busy property owners.
AirKeeper completely changed how I manage my Airbnb property. I no longer have to worry about check-ins, maintenance, or pricing. Their communication is excellent, and I love the monthly reports that show how well my property performs. I trust them fully with my investment home.
I’ve been using AirKeeper for my investment property for over a year and couldn’t be happier. They take care of everything—from guest communication to cleaning—and the results speak for themselves. My property is always booked, and the team is responsive, friendly, and professional. Highly recommend their services.
I recently stayed in an apartment managed by AirKeeper and was really happy with the experience. The place was exactly like the photos, clean and comfortable. The check-in process was easy, and their communication was spot on. I had no issues at all, which made my trip enjoyable.
We had a great holiday experience with AirKeeper. Everything was well handled, from the booking right through to check-out. The property was clean, modern, and well located, and the staff were always available when we needed support. It felt very professional and trustworthy. I’ll definitely be booking with them again.
AirKeeper impressed me with their attention to detail. The property was in excellent condition and felt like a home away from home. The check-in was easy, and everything was organized perfectly. I’ve dealt with other companies before, but AirKeeper really stands out for reliability and professionalism.
I had a positive experience with AirKeeper from start to finish. Booking was easy, payment was secure, and communication was clear. On arrival, the property was spotless and well equipped. The whole process felt professional and reliable. It’s refreshing to deal with a company that delivers on its promises.
I was managing the property myself at first but found it time-consuming. A friend recommended Airkeeper and I’ve been very pleased so far. They took over everything, guest comms, pricing, cleaning and I’ve seen more consistent income without needing to be involved day to day.
Stayed here for a short break and everything went smoothly. The location was perfect and the unit had everything I needed.
I’ve been with Airkeeper for nearly a year now. They helped onboard my two-bedroom apartment in Melbourne, sorted the photography, and improved my listing almost immediately. What I appreciate most is that they keep me informed without overwhelming me.
This was my first time using Airkeeper and I was pleasantly surprised.
The unit was as advertised. Clean, functional, and close to public transport. It’s nothing fancy but more than good enough for a business trip. I would book them again
Lovely place with everything we needed. The kitchen was well-equipped, and the bed was surprisingly comfy. I’ve stayed in a few Airbnb-style places and this was one of the smoothest check-ins I’ve had. Airkeeper sent all the info upfront and followed up during the stay. Felt well looked after
I stayed at the property for five nights while in Sydney for work. The apartment was spotless when I arrived. The Wi-Fi was strong, and I had no issues working remotely. What stood out most was how responsive Airkeeper was. I had a small issue with the door lock, and they sorted it within an hour. Would definitely book again
I'm at the other end, a customer hired a house through booking.com in Batesmans bay NSW, it's a lovely spot by the way. The house was short of bedding and contacting airkeeper we thought the problem would be quickly sorted. 5 days later with many calls and emails,
amd promises, they delivered. They even promised to deliver the day before at a designated time and didn't turn up or call.
Careful using Airkeeper. Patty on the owners o d the house, we had to leave a poor review for a great house.
Airkeeper almost ruined my week away.
DO NOT USE THIS MANAGEMENT COMPANY.
Anyone looking for short term property managers, do not use Airkeeper. they are absolutely disgraceful. They talk a fantastic product and service but provide something far far from this.
They currently manage my 2 bed unit in a CBD. These are some of the things that have happened
- I am getting no bookings from the main platform, Airbnb, because of reviews from the initial few guests. all these reviews are based solely on management and management decisions, not on the property and what I provide in the property, as you will read below.
- Property manager agreeing to the cleaning company to put sheets on a still damp mattress for the first guest. Honestly, this is common sense that it is so absolutely inappropriate and unacceptable. My 6 year old nephew could tell you this and yet a manager approved it.
- The key pick up being poorly arranged and dramas being had from the beginning for the guests where guests are unable to collect the keys because the organisation at the key drop was so poor
- The cleaning company doing an absolutely disgraceful job. I went in before a guest arrived to find dirty bed linen shoved and dumped in one of the cupboards, trash dumped in the laundry basin, floors not vacuumed, dirty dishes being put back in the cupboards, the kitchen cupboards, drawers and fridge being dirty
- Guests not being explicitly explained that the dishwasher was broken by the guests that left the morning they arrived and the place being trashed, things stolen and a 10 hour clean was required rather than a 2 hour clean. That same guest then telling that dryer also was not working, obviously broken by the same guests, and I heard nothing about this until their review came up
Reviews not being responded to in a timely manner
- With all the comments in the reviews, almost all but most likely all, are directly related to avoidable issues that should not have happened but which were due to management.
- When I call the contact number, during business hours, the vast majority of the time, it goes unanswered.
The reply to reviews is terrible, so late and delayed and so lacking in content to deal and broach with issues raised.
The net rental income I am getting is far below what I would otherwise be getting if I was renting it out long term, and then on top of this I have the costs of power, gas, internet, rates and the stress and dramas of it being in STR rather than in the hotel pool where it was or in long term. This is even though occupancy is good, the nightly rate is sooo low.
I want to take it from them because my property can not now recover from all the management caused poor reviews and ratings but they will not let me out of the termination contract without huge fees, even though I am in this position because of their disgracefully poor service and quality they provide.
STAY AWAY from this poor company and either manage it yourself or find a company who is able to manage it properly.
I had entrusted Airkeeper with our investment property as I wanted the flexibility of staying myself as I travelled in between states.
When the property was returned to me it was in complete dissaray.
I'd highly recommend taking your business elsewhere