AC Carpet Cleaning

What guarantees or warranties do you offer, if any?

At AC Carpet Cleaning, we stand behind the quality of our services with a 14-Day Satisfaction Guarantee. If you're not fully happy with the results, given reasonable expectations, we will return to address any issues. Should we be unable to achieve your satisfaction after a second visit, we will issue a full refund promptly. Urine contamination and stubborn stains are not covered by our guarantee because they can cause irreversible damage to your carpet. We do our best to improve the condition, but there are limits to what cleaning can achieve.

What is your level of experience in this line of work?

15 years of experience.

What certifications, qualifications or awards has your business received?

I am fully qualified carpet, upholstery, leather, mattress and hard floor cleaner.

What is your fee structure like? Fixed fees? Hourly rates?

For residential carpet cleaning, we charge by the room. For large commercial spaces, we charge per square metre. Upholstery, mattresses, and leather items are priced per size and quantity. Please visit our website for a detailed pricing guide.

What are your current prices (fixed and variable)?

Our minimum service charge is $135. A standard-sized room is $50 (up to 15 m2). Please visit our website for a detailed pricing guide.

What is your favourite thing about your job?

The final result is always highly satisfying. We take the same care and attention with our customers' carpets and furniture as we do with our own.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

We accept cash, Visa, or Mastercard. Payment is due on-site upon completion of the job.

What makes you unique compared to your competitors?

Our cleaning solutions are safe, non-toxic and we leave your carpets and furniture items free of cleaning residue.

What insurance do you hold, and what value are you covered for?

Yes, you are fully protected by our liability insurance in case of any unforeseen damage or incidents to your property.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

The duration depends on the size of the job. For example, a standard 3-room clean typically takes around 1 to 1.5 hours, depending on the carpets condition. The same applies to a 3-seater sofa. Please give us a call for same-day service. While we can't guarantee we can fit you in, well do our best to accommodate you if we have a free slot.

Do you have any special offers? Do you offer any bulk or volume discounts?

Check our "Specials" page on the website for current offers. We currently have 10% off for seniors, but most specials are available for larger jobs and during the slower season.