My pram tyre went flat so I called in and the apprentice put air in the tyre and said to test it, it went back down so he then put a patch on it. There were other smaller prickle punctures so then he put "goo" in it. Fixed. Only a very small job but treated well and with priority.
Restoration of Power after switchboard problem, replaced a component. It was all done by lunchtime with good humor and explanations of work required and work performed as well as accurate estimation of the cost.