antonellap

The first few times i went to the store it was terrific service - about twice. The last time the service i thought was fantastic originally. I went there to purchase one pair of boots i had seen in the window days earlier and loved which were priced $120, there were two girls working & told me there was a sale on were i can get two pairs of boots for $120 (I was confused how can they charge 120 for 1 & 120 for 2 pairs- & not allow $60 for 1). I purchased a hand bag that was on sale for $60 only if i bought the boots. I paid in cash. When i started to use the handbag days later i realized the lining on the inside ripped so that everything i put in it would get lost in all the lining. I just thought thats why its was on sale - i loved my boots & couldn't wait to have a reason to wear them so didn't try exchange bag. The next week i wore the shoes out for the First time i put boots on & went to dinner 5 mins from my house (so wasn't even out walking the streets in the city/jogging or anything) and while i was walking to bathrooms during dinner my heel snapped off. I first looked for receipt which i couldn't find thought well the girl would have to remember me because me & boyfriend were in store for so long chatting to her - I called and she said company policy is no repairs/exchange or refunds without receipt - i explained that i didn't want refund etc i just wanted my boots not to be broken / break so soon she said she remembered me & my purchase but there was nothing she could do. I asked her if she could look for their copy of my receipt or check the camera's as you will see i paid which she already knew i did & remembered me buying them & she declined. I asked to speak to her boss she said her area manager is strict on this policy and will not accept me speaking to her. I ended call in tears & tried to contact Marco Gianni, Burwood via their website contact us option & they didn't even respond to my email.