The first time I stepped in their office, I was quite surprised. It does not look like your regular dental office, but it's more of a florist shop or a hotel reception area. The ambience and the energy of the waiting room with all the flowers and aromatherapy is very inviting,calming and distracting. It definitely losses my fear of going to the dentist.
But the main thing that I loved about their office is because they had a personal one-on-one relationship with their patient. THey try to get to know you and think of the best dental care that suits your need. The reason for me coming back all these years to their fabulous office is the the relationship they create to their patient which is I think is what makes the difference between a good dentist and an exceptional dentist.